For smartwatch users: To avoid unnecessary service costs, please contact our smartwatch experts for troubleshooting before sending your device to our service centre.
Pour les utilisateurs de montres connectées: Pour éviter des frais de service inutiles, veuillez contacter nos experts en montres connectées pour un dépannage avant d’envoyer votre appareil à notre centre de service.

CANADA

Repair Status US Canada France UK Germany only - no support for Austria Sign In

US Canada France UK Germany only - no support for Austria

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SHIPPING CHECKLIST and REPAIR INSTRUCTIONS

Print shipping label and include one label per product

Include a copy of proof of purchase (receipt) / completed warranty card for all warranty repairs.

Include product for repair.

For touchscreen smartwatches, and first generation

Fossil Q only: do not include the charger if properly

charging.

Send product insured and traceable (suggestion) & properly packaged to protect against damage

Please do not send product in original packaging (packaging will not be returned with the item).

You will be receiving an email contact once your watch is received from service center name.

Ship to:

Fossil
123 Fake St
Springfield, IL

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